At Vidant Health, we are committed to providing quality healthcare to everyone who seeks our services. We realize that healthcare is costly and may be a financial hardship to patients and their families.

Eligibility for Medicaid or other Government Assistance

Vidant Health provides financial counselors who can assist you with determining if you qualify for Medicaid and in applying for other government-assisted programs. Department of Social Services employees are on site at some Vidant Health facilities, and our financial counselors are available upon request during or following the time you receive care.

Eligibility for Charity Care

Vidant Health offers charity care to our patients who are unable to pay due to financial hardships. We may require supporting documents including tax returns, pay stubs, Social Security award letter and other financial information. Patients will qualify for 100% assistance based on the following key criteria:

  • Income below 200% of the federal poverty guidelines based on family size
  • Limited assets and possess no real property other than immediate dwelling
  • Amounts owed to Vidant Health
  • Type of service received (some elective procedures are not eligible, including cosmetic)

Charity Policy – English

Charity Policy – Spanish

Plain Language Summaries

Financial assistance application – bilingual

Medically Indigent Assistance

Patients who have catastrophic medical care bills may receive medically indigent assistance on balances over $5,000 and income over 200% of the federal poverty guideline.

Collection Policy – English

Collection Policy – Spanish

Contact Us

Please contact us if you have any questions regarding financial assistance. Call 252-847-4472 or toll free at 1-800-788-4473, Monday through Friday, 8:30 am to 5:00 pm.