Rarely does a patient present for a laboratory blood draw without a tad of apprehension. Their hearts beat faster, palms sweat, and they may attempt a funny joke to deflect their dread.

Amy Lawrence, Outer Banks Hospital Lab Support Technician, is familiar with fearful patients. Often she is the only medical laboratory personnel to come in contact with a patient, so it is important that she convey her professionalism, her competency and her technical skill. She allays their fears as she explains the protocol she follows which will ensure their safety and the accuracy of the test.

Although certification is not a requisite in North Carolina, Outer Banks Hospital Laboratory Director, Debra Johnson, says she is proud that Lawrence has passed her certification as a phlebotomy technician. “Amy has demonstrated that she has met certain enhanced standards of competence,” said Johnson, “which is an asset to the professional staff of The Outer Banks Hospital’s laboratory.”

The hospital’s clinical laboratory is accredited by the College of American Pathologists which is the “gold” standard in laboratory management, designed to ensure the highest standard of care for the laboratory patients. Laboratory tests results comprise an estimated 70% of the patient’s medical records and are vital to the diagnosis and treatment of illness and disease.