Karla Sawyer, Patient Access Representative II in Admissions, is The Outer Banks Hospital’s October, 2020 Employee of the Month. She joined The Outer Banks Hospital in December, 2018 and is an Outer Banks local. Sawyer exhibits many of our core values on a daily basis. She is caring with her patients and goes out of her way to help them feel welcome and at ease.
A cherished member of the Admissions Team, Sawyer is dependable, professional, and caring, with an infectiously charismatic attitude. Her efficiency is evident to all, often serving as a go-to for quick registration of patients. She is hardworking and willing to go above and beyond to provide excellent customer service and achieve department goals.
The information desk can always count on Karla to be ready and willing to register patients. When things are hectic, she is there to ask who she can take next, always keeping her pleasant and positive demeanor. She greets every patient with a smile and sense of calm. She never appears frustrated or too busy.
Sawyer is calm under pressure and critically thinks through challenging registrations. She always has the patient’s best interests at heart. The volunteers often comment on her excellent communication skills and positive attitude. She consistently goes the extra mile to make sure all patients are taken care of and ensure that the volunteers feel a part of the team.
Reflecting on the news that she had been chosen as the October, 2020 Employee of the Month, Sawyer stated, “I am so appreciative of being named Employee of the Month.” Sawyer went on to add, “It’s so important, especially in healthcare, to be here for people and put them at ease. It means so much to be part of a team that works together to ensure that each patient has a good experience, and to be honored in this way.”
Pictured, Left to Right: Amy Montgomery, Senior Administrator of Operations; Paula Marx, Patient Access Representative II; Laura Clark, Patient Access Representative II; Toni Reynolds, Patient Access Representative II; Cecilia Essick, Patient Access Representative II; Sawyer; Patricia Minnefield, Director of Patient Business Services; Ashley Van Pelt, Central Scheduler; Connie Everts, Central Scheduler.