NAGS HEAD, N.C.—Imagine a busy Emergency Department, which treats more than 23,000 patients a year, from heart problems, strokes and automobile accidents, to poisonings, burns, and falls at home. Then add in two phones ringing and five family members in distress, along with staff members moving at the speed of light. In the midst of it all is Jessica Clift, Unit Secretary for The Outer Banks Hospital’s Emergency Department. Composure is her trademark, which she excels at each and every day as she assists patients and hospital staff. This is, in part, why she has been named the hospital’s Employee of the Month.
“Jessica is the best team player that anyone could possibly ask for,” said Ed Heise, Director of the hospital’s Emergency Department. “She is always available, is eager to help, and does so with a very professional and willing attitude,” Heise added.
Even with phones ringing left and right in a busy Emergency Department—one to her left ear, another to her right—she is never too busy to stop to ask patients and hospital staff in the area if there is anything she can assist them with. And it’s this manner that her coworkers admire so much. “Jessica’s willingness to help, even when she herself is slammed, speaks volumes to me,” said Laura Cane, Executive Assistant to the President at The Outer Banks Hospital. “I know that if I need something, her can-do attitude makes it easier for me to ask for assistance,” added Cane.
Always willing, always professional and always wearing a happy, welcoming smile. “I take pride in knowing that people feel like they can come to me for their needs,” said Clift. “I am constantly obtaining information. Information I can then use to help my coworkers and the patients in the Emergency Department. And even when I am busy, I make it a point to remind myself that I’m here to help anyone that needs it in order to make their job or healthcare experience here at the hospital as enjoyable as possible,” added Clift.
Before joining The Outer Banks Hospital, Clift worked as a Certified Nursing Assistant (CNA) for a home health company. She is currently pursuing a nursing degree. She relocated to the Outer Banks from Indiana and currently lives in Manteo with her significant other, Eddie, who is a police officer for the Town of Nags Head.
“I’m very excited to be Employee of the Month,” said Clift. “It feels especially good knowing that it comes from my peers and it is nice to know that the people I work with each day notice the extra efforts that I take to try and make their day, and the patient’s day, easier,” added Clift.
Photo note: Judy Bruno, hospital Vice President of Clinical Operations, and Ed Heise, hospital Emergency Department Director, congratulate Jessica on being selected as the Employee of the Month.